I bought a Lenovo laptop on last year. It serve me quite well and I'm satisfied with it.

Recently I felt my laptop starts lagging and it took time to even open a start button. Speaker makes noises when webcam-ing with others. Everything was ok. I just don't like it to be lag. So I thought I send it to service.

I went to the office at OPUS IT Service Pte Ltd for services. I waited there for 2 hours. Is fine. No big deal. I can wait. Until my turn, I told them what is my problem and they are very friendly in handling my matter. Receive it and let me sign a few documents.

And the problem comes. They need me to sign an agreement that they might need to reset it to factory setting if they need to.

Staff : I need you to sign this so that you are agree to reset the laptop when it needs to.

Me : Ok. *before signing* But will you inform me 1st before reset everything because I have no back up. And will I know what is the problem with my laptop?

Staff : Yes. The engineering will call or email you to explain about the problem and when it needs to, they will ask you 1st before formatting the whole laptop.

Me : Ok. That's fine if you inform 1st.

They called me last Friday to collect my laptop and I went to the office today.

Again I waited for more than an hour just to collect my laptop. And found out that they reset my laptop to factory settings.

I WAS SHOCK. VERY SHOCK.

I ask them why did they reset my laptop without asking and where are all my data!!

The staff check for me and said I had signed the agreement that I agree to format.

I said NO! I DID SIGN THE PAPER BUT I ASK IF YOU WILL INFORM ME BEFORE RESETTING THE WHOLE DAMM THING!

How would you feel if your laptop got reformat without asking your customer?!

Do you think it is right to do that??

We always save so many important photos, document, and any other things in it. It mean so much to everyone of us and you just reformat . every  .single. thing?!

I was super angry with it and start speaking louder and louder toward the staff. They told me that they contacted me twice through my mobile but unfortunately no answer.

DAMM I DID NOT RECEIVE ANY PHONE CALL FROM YOU. YOU LIER!

And never bother to email me. If you can't contact me through phone, why you don't email me? So what's the point of asking email address from me when you don't even bother to email me??

Is your 1st time servicing laptop?! You don't even know how our data is so important to people?!

You damm of bullshit. I demand for all my data to be restored and they keep on insisting cannot be restore and I signed the damm agreement.

OK. I signed that agreement. True. In physical proof, I was in disadvantaged. But I ask for confirmation in contacting me before doing anything to my laptop 1st and sign it.

AND YOUR DAMM STAFF ANSWER ME YES.

SO IS YOUR STAFF GIVING ME WRONG INFORMATION ABOUT THIS MATTER?

SHOULD I NOT TRUST YOUR STAFF AND NOT SIGN IT?

Is this how you teach your staff to talk whatever they want and make us, customer out there to believe it?

This is the trust that you build with your customer? I get it now. Shouldn't entrust your staff with my laptop. Shouldn't entrust with Lenovo. At all.

I think so too now. This is how they push their blame to their customer and not settling it professionally.

LENOVO YOU HAVE FAIL TO TRAIN YOUR STAFF PROPERLY.

And Lenovo user out there, never trust what information they gave you and never never sign anything that causes your important data gone.

A girl talk to me when I was making noises there and she told me she has the same issue as me but she was lucky because she created 2 account which did not affect her data. She was lucky.

SEE? NOT TRYING HARD TO REACH OUT YOUR CUSTOMER AND DECIDE TO REFORMAT EVERYTHING?

GOOD TRY LENOVO. YOU SUCKS.

Seriously I never got so pissed off and become a mad women shouting and scolding toward people. But this time I pissed. Frustrated. Feel so heart breaking when I never get my data back. All my precious memories photos, all my documents I have done so far, everything just gone...

Just because you cannot reach me, you assume I was ok with it.

I don't mind reformatting if it needs to. Contact me and I still have a choice. I don't mind waiting for the services. 

I entrusted my trust to your service to you, trust that you will inform me 1st as you told me and sign the paper and you throw a sentence back to me like a robot telling me I signed the agreement.

I'm terrible disappointed with you, Lenovo.

If there is anybody ask me about buying or changing new laptop, I will always say

NEVER CHOOSE LENOVO BECAUSE THEIR SERVICE IS BEYOND SUCKS.

SUCKS TO THE MAX.

My mum is in Hospital now. In ICU.

It was my 1st day working in Vintry, Wine Restaurant and Bar. Actually it is a very nice place because is where I can learn about wine variety, how to serve, and etc. But is kinda boring for me since I like to work in a very very busy place so that I won't stand there like a vase or feel like the day runs like a week time.

Guess what? I resigned on my 1st day work. Ridiculous right? 

You must be saying " this girl is so horrible and weird, can't she just work in a boring place and she eventually get paid? " 

And YES! The pay was not bad for a server position. Can't tell you how much they paid me, but if you wanna know, pm me ;D

OK! I was working till around........... like 10.30pm? I received a call from someone and was being told that my mum fainted in a restaurant when she's having dinner. I was shocked when she was send to the hospital. She even told her friends and aunt not to told me that she's send to the hospital. In the end, I still knew it from someone mouth.

My mind was confuse and starting to get emotional, trying to tell me what to do. To leave my job now and straight 'fly' to the hospital or continue working till someone pick me up? *confusing*  But my six sense telling me that something bad is happened. I decided to quit my job and take a cab to the hospital. I knew I have to take care of my mum and transport problem to work due to mum is in hospital.

Reach to the Emergency Room, I saw my mum vomit food out non stop and she look very in pain. Doctor found out that the blood vessel in her brain is rupture. Thank god the bloods clotted on the vessel so that blood won't flow out. So she have to do a surgery to 'clipped' her blood vessel permanently.

She went through such a tough time. Headache, hairs are shaved, something staple on her head, makes me feel sad and heart pain.

She is very very very very lucky. If it wasn't the blood clotted in her brain vessel, she could have died and leave me forever and ever. Doctor said that her case was very lucky. On the same time, the surgeon was around here! The doctor told us that usually the surgeon was not around, that why many of the patient have to wait. But for my mum case, she be able to have surgery on the next 2 days. Im so glad that she is bless by God and the obstacles around her has be clear by HIM.

Currently she has already transfer from ICU  to normal ward. I hope she recover soon and we'll go home together. :)

even not a single drops of tears came out from my eye...

Sorry for not always come back to Ipoh to visits U,

busy with study and work,

we fail to do,

is to always visits U.

I'm sorry that I'm cold blooded,

I did't cry nor sad,

even when my sister pass away, I still did't cry...

I only knew that U are free from illness,

happy to see us all back to see U 1 last time,

I know that we should let u go in peace...

I always loves and cherish U,

Grandma

Forever