11/5/2011 - Service Class at Truffles Restaurant.
That day was my turn to become Manager of the Day,
it's a hard time for me because many people do not agree on how I work and I accepted it with my sincerely heart.


I do not have picture on that day because Im busy and have no mood to take picture at all.
But on that day, I learned a lot and 1 thing I knew is Im still not good in handling my feelings and emotions.
From the theme--find guest--arrange server job--arrange table setting--arrange dinner has been a tough job for me.


Theme
I'm having problem with my theme is because Im not good in creativity stuff so I ask my groupmates for some idea. But unfortunately only few of them response back and I appreciate a lot. And on the last minute, I ask them to make some mini hat and thankfully they made for me. I feel really touched from all their work and grateful to it.


Find guest
This has been a problem for me because of my weakness. I set myself a target of 40 guests but my groupmates told me not to find too much guest, 30 pax is enough and don't expect them to work more than that. I get influenced by them because when I heard that I feel very disappointed but I do not speak out. This also proved I have no leadership. When lecturer ask me, I was afraid to told him and at last, I get a 'lesson' from him. I told him the reason and does he think Im a fail manager? Nobody cares.


Arrange server job
This? I arranged like a mad women. When I put somebody to work with another person in a station, I have reasons for it. I do not tell and observed what will happen in the next step. Yes, I get comment back and ask me to change it. That time we already start argueing and everybody is in a bad mood, I have no choice but to change it. Im not afraid being blame by them, but to afraid they do not learn anything in our practical class.
I have reasons in it to put you in a certain jobs for the whole day.


Arrange table settings
All of the servers has done a good job on it. Im happy with your help with me arranging tables and table settings. Although is quite messy around but the servers are manage to finish it and get more break time.


Break Time
When all of my servers went for break, I sat down and talked to my lecturer. I feel so confuse and sad, explain a lot and I ask him, 'did I do wrong?' "am I arranging everythings not sequence and in a mess?" "I knew that somebody is mad or unhappy about me and the arrangement". And he told me, "We cannot make everybody happy all the time, but we can try to make them happy, you did nothing wrong, this is how industry works".
But still, I feel guilty for what I had done, because I treat this service restaurant as a reality restaurant, like how its operate on the outside restaurant.
I keep my emotions always, and get back to work with a smile.


During dinner service
Everybody is doing well and Im glad. I feel happy too when I knew I improved a bit. I won't get nervous when chatting with guests and get feedback from them. Must really thank you to my 'lecturer', Daniel at Chynna restaurant, Hilton KL.  Things just gone well and of course, it quite a mess but we managed to finished it till the end.


Briefing time, lecturer only took few minutes to brief because he has to rush for the shuttle bus. Everybody are rushing back and left me and lecturer behind, because I have to clear some of my stuff. When I was going to step out from the restaurant, I heard my lecturer told me,

"Manager, good job."

Suddenly my heart feel comfort, tears gonna flew out and I smiled.
After a long day, there still someone who knew my effort.
Maybe is just a normal sentence to him, but for me is a precious sentence.


11/5/2011 - Service Class at Truffles Restaurant.